Medical Care

LivWell Community Health Services offers medical care designed to support individuals living with HIV throughout every stage of their health journey. By integrating primary care and HIV specialty care, our team ensures patients receive coordinated, comprehensive treatment.

Patients receive regular medical checkups, laboratory testing, immunizations, and referrals to specialists when needed. Through collaboration with hospitals and community partners, LivWell helps ensure continuity of care and access to the services patients need.

With a team of certified HIV specialists, LivWell is dedicated to providing compassionate, comprehensive, and culturally sensitive care for individuals and families living with HIV.

What to Expect at Your First Visit

All services at LivWell are available to individuals who have tested HIV positive. The intake process is designed to provide support, education, and information for all new clients, whether they are newly diagnosed or simply new to LivWell’s services. Most services are low-cost or no-cost, depending on the client’s income.

To schedule an appointment, please call (270) 444-8183 ext. 2133. A Human Service Specialist will complete a new patient intake questionnaire, schedule your appointment, review the documentation needed to enroll in care, and explain what to expect during your first visit.

Your Initial Visit

Your first visit typically includes meeting with a Human Service Specialist, a member of the nursing team, and having lab work drawn. Patients usually meet with a medical provider during their second visit, once initial labs and intake information have been reviewed.

When you arrive for your appointment, you will check in with the receptionist and complete forms related to demographic information, insurance, HIPAA consent, and income verification. These forms are reviewed and updated every six months in accordance with program guidelines.

You will then meet with a Human Service Specialist, who will review your medical history, including any current conditions, medications, and healthcare providers. During this meeting, you will also complete support services enrollment paperwork and discuss any needs related to health insurance, medications, housing, or other supportive services. Your assigned case manager will follow up with you by phone within one week after your visit.

Additional Support Services

During your visit, you may also have the opportunity to meet with other members of the care team, including:

• Dietitian

• Key Medical Person – a nursing team member who serves as your primary point of contact for medical care

• Mental Health Registered Nurse

While there is currently no cure for HIV, comprehensive medical care and medication can effectively control the virus, allowing individuals living with HIV to lead long, healthy lives.

Now Offering Telehealth

In addition to in-person appointments, LivWell Community Health Services now offers telehealth visits for clients who are unable to attend an office visit. Telehealth allows patients to connect with their care team remotely when appropriate.

Certain eligibility requirements and restrictions may apply. To discuss scheduling a telehealth appointment or to change an existing appointment, please call our office at (270) 444-8183.