Heartland CARES offers patients with HIV/AIDS medical services designed to provide continuity and integration of health care. The aims of primary and HIV specialty care are to provide each patient with a broad spectrum of care, both preventive and healing, and to coordinate all of the care the patient receives. This includes regular medical checkups, tests, blood work, immunizations, and referrals to other specialists when necessary. Emphasis is placed on continuity of care through hospital collaboration and community partnerships. Heartland CARES provides the comprehensive, compassionate, culturally sensitive care individuals and families living with HIV and AIDS want and need.
WHAT TO EXPECT ON YOUR FIRST VISIT
All services at LivWell are for those who have tested HIV positive. The intake is intended to provide support, education, and information to all new clients, whether they are newly diagnosed or simply new to services at LivWell. All services are low cost to no cost, depending on the client’s income.
To make an appointment, call us at (270) 444-8183 ext. 2135. Our Linkage to Care Navigator will complete the new patient intake questionnaire, schedule your appointment, review what documentation is needed to enroll you in care and explain what to expect at your first visit. The initial visit involves meeting with the linkage to care navigator, nursing, case management, dietitian, and having lab work drawn. Patients usually see a medical provider upon their second visit to the clinic.
When the client arrives for the appointment they will check in with the receptionist. Patients are asked to complete demographic, insurance, HIPAA, and income-related forms at this time. These forms will be reviewed and/or updated every 6 months per grant guidelines.
Next, the client meets with linkage to care navigator who will review past medical history including other medical conditions, medications, and other providers. Patients will also meet with a case manager to complete enrollment paperwork and identify needs related to health insurance, access to medications, housing, and other services. This first meeting with the case manager provides the client with an opportunity to learn about services, determine eligibility for programs, and ask questions.
Following the meeting with the case manager, the client will also have the opportunity to meet with various other providers. These may include:
- Key Medical Person- nursing team member assigned as patient’s point person for medical
- Mental Health RN
There is no effective cure for HIV. But with comprehensive medical care and medication, HIV can be controlled.
NOW OFFERING TELEHEALTH
In addition to office visits, we are now offering telehealth for clients interested. If you would like to set-up a telehealth appointment or change your existing appointment, please call our office at (270)444-8183.